Information for apprentices and employers

COVID-19 frequently asked questions

Information for international students

Returning to campus

Information for VETDSS, VCE and VCAL

What is the Coronavirus disease (COVID-19)?

Coronaviruses are a large family of viruses which may cause illness in animals or humans.

COVID-19 is a new virus that can cause an infection in people, including a severe respiratory illness.

The most recently discovered coronavirus causes coronavirus disease COVID-19.

COVID-19 spreads through close contact with an infected person; mostly face-to-face or within a household. It cannot jump across a room or be carried for long distances in the air.

The Department of Health and Human Services (DHHS) defines 'close contact' as someone who has either:

  • had at least 15 minutes face-to-face contact with a confirmed case of coronavirus (COVID-19)
  • shared a closed space for more than two hours with someone who is a confirmed case.

What is close contact?

Close contact means greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours with a confirmed case.Close contact means greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours with a confirmed case.

A close contact could include any person meeting any of the following criteria:

  • living in the same household or household-like setting (for example, a boarding school or hostel)
  • direct contact with the body fluids or laboratory specimens of a confirmed case.
  • a person who spent two hours or longer in the same room
  • face-to-face contact for more than 15 minutes with the case in any other setting not listed above.

For information about COVID-19, please visit the DHHS website or contact the DHHS Coronavirus Hotline on 1800 675 398. This number is staffed 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

Please keep 000 for emergencies.

What can I do to reduce my risk of coronavirus infection?

Following good hygiene practices is the most effective way of protecting yourself from COVID-19. This includes washing your hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.

  • Practice social distancing by keeping at least 1.5 metres between yourself and others when outside of your home.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Stay at home if you feel sick. If you take medication make sure you have enough.
  • Phone your doctor or the hotline – 1800 675 398 – if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Wear a face covering or mask when outside your home, unless you have a lawful exception.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
For more information about how to stay safe and well, visit the Department of Health’s website.


What should I do if I’ve just returned from overseas?

On 15 March, the Australian Government announced that all travellers arriving to Australia from overseas are required to self-isolate for 14 days.

Importantly, it also includes parents, carers and any other relative you live with or have close contact with who are returning from overseas travel. As they are required to self-isolate, they must avoid public settings - this means they should not attend work, school, childcare or go to other public places such as restaurants, cinemas or shopping centres and should not use public transport or taxis.

If you or a family member has arrived from overseas since midnight Sunday 15 March 2020, please notify us at:

What if testing confirms I have COVID-19?

If testing confirms that you have COVID-19, please email: with the following information:

  • Name
  • Campus
  • Course or program name
  • Classes attended
  • Date/time of notification
  • Contact Phone Number
  • Other relevant information

All student details and personal information will be subject to privacy provisions.

Chisholm will notify affected students if we have a confirmed case of COVID-19 with advice from the DHHS.

For information about financial support available should you need to avoid work, visit the Department of Health’s website.

Where can I get more information?

For the latest advice, information and resources on the Coronavirus disease (COVID-19), please visit:

Where can I get support?

As the nature of the coronavirus (COVID-19) outbreak evolves and we continue to be more confined to our homes, health and wellbeing should be a priority for all of us. It’s important that we continue to look out for ourselves, and for each other.

Student Support offers free and confidential counselling, financial support and career advice. If you need extra help or are feeling overwhelmed or anxious, please contact us on 9212 5269 or email

For additional information, support or counselling, the following organisations are staffed 24 hours a day, seven days a week:

  • Beyond Blue.  Tel: 1300 224 636. - Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
  • Lifeline.  Tel: 13 11 14. - Lifeline is a national service providing all Australians experiencing a personal crisis with access to crisis support and suicide prevention services.
  • Kids Help Line. Tel: 1800 551 800. - Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged up to 25.

Our primary focus in all decision making remains the health and wellbeing of our students. We encourage you to read the information and take care of your personal health. We will be sure to keep you informed as information becomes available.